Terms of Service

1. Parties

This Terms of Service ("Agreement") is made between:

• Supplier: AIOpenSec Labs Limited, a company registered in England and Wales (company no. 16159190), with its registered office at 38-44 St Ann's House, 2nd Floor, St. Anns Rd, London, HA1 1LA, United Kingdom. Email: [email protected] ("AIOpenSec", "We", "Us", or "Our").
• Customer: The individual or entity registering for, and using, the AIOpenSec Platform ("You" or "Customer"), as identified in your registration details.

2. Start Date & Term

• Start: This Agreement starts when you register and make your first payment (the "Commencement Date").
• Term: The Agreement continues on a pay-as-you-go basis until terminated in accordance with Section 10.

3. Definitions

• Platform: The AIOpenSec SaaS solution, including Endpoint Detection and Response (EDR), Vulnerability Scanning, Configuration Reviews, and Support Services.
• Fees: Charges based on your actual use of the Platform and any Support Services.

4. Using the Platform

Your Rights: You receive a non-exclusive, non-transferable, revocable right to use the Platform for your own internal business purposes.

Restrictions: You must not:

• Share your account or access with third parties.
• Use the Platform to scan, monitor, or test any systems without proper authorization.
• Copy, modify, or reverse-engineer the Platform.
• Use the Platform to develop a competing service.
• Upload or distribute illegal, malicious, or harmful content.

Consequences: Unauthorized use may result in immediate suspension or termination, and may expose you to legal action.

5. Our Commitments

• Uptime: We aim to provide 99.5% availability (GMT) excluding planned maintenance.
• Open-Source Compliance: We use open-source security tools in accordance with their licenses.
• Security: We maintain reasonable security practices but cannot guarantee that all cyber risks will be prevented.

6. Your Responsibilities

• Security: Keep login credentials confidential and secure.
• Systems: Ensure your systems meet our minimum technical requirements.
• Compliance: Use the Platform legally in your jurisdiction.

7. Fees & Payment

• Pay-As-You-Go: You are billed only for what you use plus applicable VAT.
• Invoicing: We invoice monthly; payment is due within 30 days.
• Late Payments: May incur 4% interest above the Bank of England base rate.
• Fee Changes: We may update our rates with 30 days' written notice.

8. Security Monitoring & Limitations

• Service Scope: The Platform provides detection and monitoring but does not guarantee absolute protection.
• Your Risk Management: You remain responsible for your own risk controls, including backups, encryption, and access management.

9. Limitation of Liability

• Cap: Our total liability is capped at the total fees paid by you in the previous 12 months.
• No Indirect Losses: We are not liable for indirect or consequential losses except for losses caused by our gross negligence or willful misconduct.

10. Termination

• Your Right: You may terminate at any time by notifying us at [email protected].
• Our Right: We may suspend or terminate access for non-payment, misuse, or breach.
• After Termination: You must delete all confidential information within 7 days.

11. Data & Confidentiality

• Data Protection: Both parties will comply with all applicable data protection laws.
• Confidentiality: Each party will keep the other's confidential information secret for 3 years after termination.

12. Intellectual Property

• AIOpenSec IP: All rights in the Platform and its technology remain with AIOpenSec.
• Customer Data: You retain ownership of all data you input to the Platform.

13. General

• Governing Law: This Agreement is governed by the laws of England and Wales.
• Jurisdiction: Any disputes must be brought in the courts of England and Wales.
• Notices: Notices are valid when sent by email.
• No Assignment: The Customer may not assign this Agreement without AIOpenSec's written consent.
• Entire Agreement: This document constitutes the entire agreement.

14. Acceptance

By registering for and using the Platform, you accept these terms. No signature is required unless you request a signed copy at [email protected].